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Topic

Isn't Amazon's response terrible these days?

Problem / Need advice
#1
  • アマゾソ
  • mail
  • 2022/11/05 19:13

Isn't Amazon's response terrible these days?

Even if you return an item, you may not get the full amount back because it arrived at Amazon after the return period. They sent me an item that was not what I ordered and told me I had to buy it again because they couldn't send me the item I ordered. Or, they send you something you didn't order and you have to buy it back because they can't send you the item you ordered.

The previous one said, "We are sorry, we will send you a new one right away. We will send you a new one right away. Please use the one you have." But now it's like, "Sorry, we'll send you a new one right away.

Has the company policy changed or is it just me?

How about you?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • 倍金万
  • 2022/11/05 (Sat) 21:30
  • Report

The last time I returned an item was two months ago, and I have been able to keep the refunded amount on Amazon

so that I can use the money for subsequent new purchases.

The return process is of course initiated online, and once authorized, you are referred to the nearest return pickup location

where I take my items. There I scan the QR code that was emailed to me, scan the product barcode

and within an hour or two the return is processed and the amount is returned to my Amazon account.


The return amount will be in your account as soon as an hour or so after all the scanning is completed at the returns office, so

I would imagine that the recipient is not opening the box to examine the contents of the returned product.

I doubt they would check the returned goods against the reason for return in such a short time.

Labor would not have the time to do this manually. In the US alone, Amazon handles

the same amount of products as Mt.

I have a feeling that the returned goods are returned in one lump sum and thrown to the return and sales company.

I have also received items that I have mishandled and immediately broken, but they do not say anything when I return them with a different reason.

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#3
  • じゃあやめれば
  • 2022/11/06 (Sun) 00:47
  • Report
  • Delete

I've returned many items myself.
I received the wrong size on eBay
I complained and they sent me a new one in the size I ordered without sending it back
They refunded me immediately
The pictures online and the actual item I received were slightly different. The online image and the actual product are a little different. I'm sure that's how it is with online shopping.　
The color may be duller than the picture, or the item may be a bit shabby...
That's why I don't really care for Amazon. That's why I don't shop on Amazon.

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#4
  • ドン引き
  • 2022/11/06 (Sun) 06:04
  • Report

I also received the item and broke it right away because I handled it wrong, but they didn't say anything when I returned it with a different reason.

You know you broke it, but you lie and return it?
You are too low-life to post that as if you are giving good information without taking offense.

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#5
  • 昭和のおとっつぁん
  • 2022/11/06 (Sun) 06:32
  • Report

I rarely return items because I try to buy what I need when I need it.

I have canceled an order about 2 years ago because I waited a month for it to arrive.

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#6

Not only Amazon, but Tmobile and credit card companies
all seem to have lost the quality of their customer service.
They say they will return the item in a couple of days
because of a mistake on the invoice or an error on their part, but
I haven't received it back in 2 months.
In the meantime, I called them several times, but they kept calling and calling
and I had to explain the situation each time, and finally
they said, "We will contact the department in charge at the next level and handle it"
but they left it completely unattended.

Customer service at many US companies is
at the part-time level
at outsourced companies such as in the Philippines and irresponsible.

By the way, the same goes for talking to a supervisor.
Supervisor with Filipino accent from outsourced customer service
just wasting time to come out and explain.
They say random things like "you'll get your refund in a week" or "it will be corrected and refunded in next month's statement", but no refund is processed even if you wait.

I had them forward it directly to the department in charge or the headquarters manager level
Finally, they corrected the mistake in my account and
refunded my money.

The number of calls and hours spent on the phone with them over the past 2 months is outrageous.







I wonder if the flow of people changed after the Corona disaster,
or if it was just new people,
the response was ridiculous and the money was not returned.
We have to contact them every day and be patient.

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#7
  • 詐欺師
  • 2022/11/06 (Sun) 07:17
  • Report

#4
This guy did the same bad thing somewhere else and fudged the phone bill or something.

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#8
  • Amazonプライム会員
  • 2022/11/06 (Sun) 07:27
  • Report

I have a lot of problems with non-Prime

Mr. Prime Member ？
If you don't pay for it, maybe the response is not as good as it could be.

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#14
  • プライム会員
  • 2022/11/06 (Sun) 11:57
  • Report

9

that happens ？
what did you order that was broken ？

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#15
  • 倍金万
  • 2022/11/06 (Sun) 12:52
  • Report

You all have a big misunderstanding.

Amazon, like Mammoth, is a huge corporate ・ sales organization.

The computer manages all the processes of taking orders, processing purchases, shipping products, accepting complaints, and processing returns. Of course, there are live people working on the things that don't involve humans, such as loading the delivery trucks, driving the trucks, and delivering the products to the customer's door, but the computers do everything that the computers can do.

Take, for example, the return process. When we want to return an item, we open the "Return Process" page. We follow the instructions to "Process Return". Of course, we choose the reason for the return. Finally, you will be asked to choose whether you want to return the item by mail or by taking it to the nearest return office.

I used to take it to the local UPS/FedEx store, but it was a hassle to package and label it properly, so nowadays I take it to the returns office, which is a 5 minute ～ 10 minute drive away. There is human intervention, but there I scan the QR code that came in the email, scan the barcode on the box, and that's it, and the person just throws the box into a big cart.

As you can see from this operation, everything from product claim to return acceptance is done by computer. Therefore, I believe that no live person is opening "tens of thousands" of boxes per day to determine if the reason for the claim is correct or not.

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#20
  • 昭和のおとっつぁん
  • 2022/11/06 (Sun) 16:10
  • Report

＃ 5 minutes ～ I drive 10 minutes and there is a returns office and I take it there.

Do you repeat returns that often?

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#22
  • 口は方便
  • 2022/11/06 (Sun) 19:07
  • Report

That said, returning a product you broke yourself, or a false report, is abusing the system.

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#23
  • 口は方便
  • 2022/11/06 (Sun) 19:08
  • Report

You all misunderstood that somehow ？.

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#28
  • 名無しの権田
  • 2022/11/07 (Mon) 08:59
  • Report

No returns, no breakage of recent products, pkg is perfect, and the quality of the products is excellent.
Sometimes it takes a long time for the goods to arrive, but that's because they are delivered from abroad.
I receive information by e-mail, so I never get the wrong item.

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#31
  • 昭和のおとっつぁん
  • 2022/11/07 (Mon) 12:15
  • Report

＃ Sometimes it takes a long time for goods to reach you and that is from a foreign country.

In 2020 there was a lockdown and container ships were docked in Long Beach for quite a while.
It was hard because the port people were not working.

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#35
  • 介護老人
  • 2022/11/07 (Mon) 21:53
  • Report

↑
Grandpa
It's almost 2023
You're talking about 2020 now
I guess you've lost your mind.

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#36
  • え？
  • 2022/11/07 (Mon) 21:57
  • Report

I don't have to be an old man, but it's normal to talk about something that happened three years ago.

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#46
  • アマゾソ
  • 2022/11/14 (Mon) 09:28
  • Report

I am not a Prime member.

Thank you for your answer, Heki Heki. Yes, it is true. They are not as responsive as they used to be. I've tried to explain my situation to them, but they just say no, and then they unilaterally disconnect me from the chat room saying there is nothing more to say.

So I emailed the email we exchanged the last time I had a lost item that I had let go, and there was no response. I guess I have to give up now.

The amount of money is not much, but I am angry that I am being exploited unilaterally through no fault of my own.

As a side note, I am not good at calling customer service. As you said, maybe they are connected to the Philippines or India, but it's like a showdown of Indian accent versus Japanese accent, and I can't get through to them. I can't understand them at all.

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#47
  • 倍金万
  • 2022/11/14 (Mon) 10:49
  • Report

After all, it's a very large Amazon, so you can't expect to handle complaints or returns in person with blood at all.

Returns in the computer ・ If it does not apply to complaint handling, you have to give up.

On the other hand, if the return is within the return period, even if you broke it due to your own negligence, you can choose the reason for the return displayed on the screen. Never rely on live human response. If someone's item comes to you due to a shipping company's mistake, take it.

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#48
  • 時は金なり
  • 2022/11/14 (Mon) 11:35
  • Report

They just haven't kept up with the times

Having just one cheap item delivered to your house is a loss no matter what you think. If there were more users, there would be no need for the cheap, loss-making customers who don't even pay for a Prime membership.

It is this customer side that is being exploited.
It is a miracle that they have allowed us to use them until now.
If only such customers exist, it is the same as advocating management that takes slavery for granted.

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#49
  • 昭和のおとっつぁん
  • 2022/11/14 (Mon) 15:43
  • Report

You would have to pay shipping for one inexpensive item to be sent to you.
Unless you buy the amount of money that will be free shipping.

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#50
  • 時は金なり
  • 2022/11/14 (Mon) 15:48
  • Report

I don't know because I've only used it with a Prime membership
Prime members get free shipping

As expected Amazon removes 10,000 personnel
The Great Depression is coming
Well, I'll relax and watch some TV.

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#53
  • 昭和のおとっつぁん
  • 2022/11/15 (Tue) 07:47
  • Report

Even if you are not a Prime member, they can send you as much as a Prime member.

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#54
  • 倍金万
  • 2022/11/15 (Tue) 08:45
  • Report

You would have to pay shipping for one cheap item to be sent to you.
＞ I have to buy the amount of money for which shipping is free.

I also have to pay shipping on orders that total less than a few dollars, so
I hold off on ordering until I get a few more items and the amount without shipping.


Oops, shipping reminds me, I have to buy some expensive nippers from Amazon Japan.
When I went to Japan the other day, I walked under the guard of Akihabara, but those enthusiast nippers
were not sold anywhere. Nowadays, it seems that nippers are only sold for plastic models
not for electric tools.

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#55
  • 昭和のおとっつぁん
  • 2022/11/15 (Tue) 10:41
  • Report

It is not a good idea to look for it.

You still have to go looking for a place where enthusiasts in that field gather.

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#56

＃ 54 times Kinmansan
I went to Japan with my son once and wrote a post about Akihabara's guard and parts district.
The stores under the guard are much less. I am sorry you couldn't find your favorite nippers.
Under the guard is sold out and if there are many inquiries, they stock ！ ？ I think.

My partner used to stroll around Akihabara with a friend （ under the guard ） He is tall and stout and had a hard time in the inside aisles （ ？ ？ ） it seems to bother people around him. My partner found a tool he liked and bought it. My friend, who is also in the same business, wanted it and asked if there was another ？ item, and he said it was the last one his partner bought. He asked ？ if he could order one since he was still in town, but was told, "Well, it's a little while away. He gave up.

I am going to Japan in December with my relatives. ！ I will be alone this time, so I can take my time to look for tools and parts ！ I like it when women go alone because they can look around slowly and not be bothered ！ ！ I can find unexpected things under the guard in Akihabara. ！ I had fun with my 10 year old son the other day.

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#58
  • 昭和のおとっつぁん
  • 2022/11/15 (Tue) 16:40
  • Report

If you find yourself out of Band-Aids and don't want to go to Target just to buy Band-Aids,
buy them when you go to the supermarket.
You can buy it at the supermarket while you are buying groceries.

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#65
  • 年金
  • 2022/11/15 (Tue) 23:34
  • Report

57
don't you usually go shopping （ lol ） what do you eat for a living?

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#66
  • 昭和のおとっつぁん
  • 2022/11/16 (Wed) 08:12
  • Report


It will not be profitable and we will have to cut 10,000 people to make it work.

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#68
  • 昭和のおとっつぁん
  • 2022/11/16 (Wed) 12:19
  • Report

67
Every two weeks is not enough for a home refrigerator.
If you overfill the refrigerator, it will not work well and vegetables will be damaged.
Buy 3-4 days' worth at the local market and it will be just fine.

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#70
  • この人余計なお世話
  • 2022/11/16 (Wed) 13:13
  • Report

69

If I lived alone, I wouldn't use that much food and it would go bad, so I would use frozen food wisely or cook it, freeze it in small portions, thaw it whenever I wanted, and use it.

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#72
  • 昭和のおとっつぁん
  • 2022/11/16 (Wed) 15:38
  • Report

Go shopping each time for fresh vegetables that will be used up in 3-4 days.
This way they don't get damaged by leaving them in the fridge and you save money.

others are strangers, it doesn't matter how they live
but I have to protect my own life.
amazon, twitter, disney are laying off employees temporarily and other big companies are cutting back
and it's getting tougher, so I have to cut waste and save money to live.

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#73
  • 砂漠
  • 2022/11/16 (Wed) 18:06
  • Report

？ ？ It tastes bad
Good thing there's a Japanese supermarket nearby, I go there every two days to buy fresh vegetables
I'm an adult, I don't want to freeze leftovers
It's important where you live

72
Bezos has trillions in assets, it's none of his business if you care about being fired
AMAZON will only see you as a pensioner who doesn't spend money.

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#74
  • ぷっ
  • 2022/11/17 (Thu) 04:54
  • Report

>I don't want to be a grown up and freeze leftovers
I guess it's important where you live

Just because you have a good mix of frozen vegetables doesn't mean you don't eat fresh vegetables.
I mean, I'm not talking about making and putting them in the fridge ？
There are so many ways to use frozen vegetables, you just aren't a good cook ？.

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#75
  • 昭和のおとっつぁん
  • 2022/11/17 (Thu) 07:08
  • Report

The former Facebook ） also announced layoffs to about 11,000 people
could function more efficiently with fewer people ｡
Twitter, Meta, Amazon and the tech industry announce restructuring one after another.

It's tough to get ahead in the world if you don't watch what's going on and act accordingly.
I wouldn't buy from AMAZON unless I needed to.
Check the price and shop at the cheapest place. It's a way of life.

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#76
  • プライム
  • 2022/11/17 (Thu) 11:08
  • Report

The effort to compare prices and buy every single thing is a waste of time and effort.
Time and effort are solved with money.

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#77
  • ゴン子
  • 2022/11/17 (Thu) 11:11
  • Report

I know I'm going off on a tangent from Amazon to frozen foods, but I found some good frozen ones ❗
💭💭菊 frozen dumplings (red package ） I like the pork and chives ones
Once you get the hang of how to cook them, they are as good as restaurant dumplings ❗
Sometimes I buy a big bag of dumplings on sale at a Japanese store, about 4 bags. Sometimes when they have a sale at the Japanese store, I buy about 4 big bags of dumplings, and when I don't have anything to eat for lunch or
I want one more dish for dinner, I can just quickly grill them and eat them.

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#78
  • 勝ち逃げ世代
  • 2022/11/17 (Thu) 11:13
  • Report

It's so hard for young people to live in this world!

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#79
  • 昭和のおとっつぁん
  • 2022/11/17 (Thu) 16:48
  • Report

76
You can check prices online from the website, though.

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#80
  • プライム
  • 2022/11/17 (Thu) 17:07
  • Report

79
I can click straight online and have it delivered to my house.

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#81
  • 業
  • 2022/11/18 (Fri) 06:20
  • Report

I was watching ↓'s video and he was talking about fraudulent and unfair returns, Amazon.
You may be able to return broken or used items now, but
these people are marked and will not be able to return anything in the future.
https://youtu.be/rAcEcb2osi4?t=1819

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#82
  • 昭和のおとっつぁん
  • 2022/11/18 (Fri) 07:01
  • Report

80 It's amazing ～ that you can just click on a product, complete your shopping, and have it delivered.

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#84
  • 倍金万
  • 2022/11/18 (Fri) 08:39
  • Report

↑

Selling that super huge product ・ Amazon, which finances the distribution, is also super huge in the number of purchasers, most of whom return most of what they buy, which is probably not even 1% of the total number of purchasers because that's who also said above, also super huge computers can burst. I think we are dealing with that in a certain way. But as for the returned items, again, there would be a large quantity, but it would take a lot of labor to open each one and check the condition, and since it is a small percentage of the total number of items sold, the barcodes would be scanned and sold to a buyer who would buy them all together. I can imagine that the barcodes are scanned and automatically sold to a company that buys them.

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#84
  • 昭和のおとっつぁん
  • 2022/11/18 (Fri) 09:26
  • Report

When buying from Amazon, you have to check the shipping source and seller
Cancellation is possible if Amazon is the shipping source, shipping from the supplier, but be careful if the supplier is self-shipping
You are spending your precious money to make a purchase, so you have to protect yourself well.

https://www.youtube.com/watch?v=ip7RLGNpmtU

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#87
  • 昭和のおとっつぁん
  • 2022/12/27 (Tue) 10:36
  • Report

They may be divided according to the item rather than selling it to a vendor who will buy it.
For electrical appliances, you can return them to the manufacturer, who will sell them as recycled or refurbished items
.
Also, clothing and other returned goods can be sold through outlets, or
donated to recycle stores to reduce taxes.

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#88
  • 昭和のおとっつぁん..
  • 2022/12/27 (Tue) 13:00
  • Report

I know you said you ordered from Amazon, but I wonder if you looked at the sender ？
there are two types of orders, one from Amazon warehouse and one from a store
you need to look into it before you file a complaint.

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#90
  • 昭和のおとっつぁん..
  • 2022/12/27 (Tue) 14:32
  • Report

88
So which was it, the one you ordered and no box.

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#91
  • 昭和のおとっつぁん..
  • 2022/12/27 (Tue) 15:52
  • Report

If you order from Amazon and the seller and sender are not the same
it's hard to get a refund on a return.


You don't need to know 90 because you can look it up and then claim it.

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#92
  • 🍅
  • 2022/12/27 (Tue) 18:43
  • Report

86
I see more address labels directly affixed to products.
That's surprising for nothing.

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#93
  • アマゾソ
  • 2023/01/12 (Thu) 22:11
  • Report

I was screwed again. They said they handed it to the resident, but no one was home at the time. I called customer service and they said they delivered it to the correct address and would not refund me or do anything. I asked how they could hand-deliver it when no one was home and they unilaterally disconnected the chat with no response. 😤

Please be careful everyone. 😢

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#94
  • 昭和のおとっつぁん
  • 2023/01/14 (Sat) 08:32
  • Report

93 If it was hand-delivered to a resident, I would assume it would be signed by the recipient.

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#95
  • amazon customer
  • 2023/01/14 (Sat) 09:30
  • Report

The most secure and almost trouble free is
Sold by Amazon / Ships From Amazon / Free Return

The next most secure is
Sold by xxx / Ships From Amazon / Free Return
The dangerous ones are
Sold by xxx / Ships From xxx / -----

There are a few exceptions, but of course the risk increases as you move from top to bottom, while the price decreases. We recommend that you at least check the Free Return before purchasing.

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#96
  • 🍅
  • 2023/01/14 (Sat) 09:57
  • Report

Don't count on the status of the delivery.
More than 10 times it was shown as delivered in person but was left at the door.
Once, to my surprise, it was marked delivered, but nowhere to be found... Ended up being thrown on the second floor balcony.
I imagine they must have tossed the box from in front of the door on the first floor, which impressed me in a way.
My day job, throwing a cannonball ？.

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#97
  • うざいよ
  • 2023/01/14 (Sat) 11:49
  • Report

I wouldn't count on the status of the delivery. Yes ！ ！ ！
For my house, I get an email with a picture of the front door, which is perfect.
It's not just Amazon, everything I buy online is fine.

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#99
  • うざいよ
  • 2023/01/14 (Sat) 14:41
  • Report

I've been shopping at Amazonoso again, but I already got a
email saying my package has left the warehouse, so it will be delivered next Wednesday, and I have the Tracking number.

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#101
  • 日本語不自由？
  • 2023/01/14 (Sat) 19:04
  • Report

97

> I wouldn't count on the delivery status. Yes ！ ！ ！
In the case of my house, it's perfect because I get an email with a picture of the front door.

The first and second lines don't mesh.

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#102
  • 痴呆老人
  • 2023/01/17 (Tue) 14:50
  • Report

What I ordered from Amazon yesterday When I woke up this morning, I got an email that delivery was complete
The picture in front of my front door was taken at 4:51 AM 。。。。

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#103
  • うざいよ
  • 2023/01/17 (Tue) 15:06
  • Report

Also ordered from Amazon yesterday. When I woke up this morning, I got an email saying it had been delivered
The picture in front of my door was taken at 6:30am ！.

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#104
  • 🚛
  • 2023/01/17 (Tue) 16:21
  • Report

They delivered the other day when it was raining hard.
I was prepared to tip him, but I'm sorry I didn't run into him.

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#105
  • amazon customer
  • 2023/01/18 (Wed) 07:32
  • Report

Unfortunately, there are definitely some low-level delivery people out there. But, since amazon is the biggest company in terms of volume, it is easy for them to stand out.
Do you often make mistakes with mail? I've been checking my tracker and often don't see any DMs or other mail.
Going back to amazon, if you have too many problems, you might want to ask your company to send it to you if you are an employee, or use an amazon locker, although it may be troublesome.

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#106
  • 昭和のおとっつぁん
  • 2023/01/18 (Wed) 08:21
  • Report

102 103
Was the picture in front of the front door at 6:30 AM with the goods?

The delivery trucks seem to leave early in the morning. If it arrived early, it must be close to the delivery location and where you live.

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#108
  • 昭和のおとっつぁん
  • 2023/01/18 (Wed) 12:30
  • Report

↑ It's a picture of the front porch, so I was curious about the lazy text.

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#111

#105
I agree
because I was a victim, and it was only one victim, and my trust in Amazon has gone through the roof.
I ordered quality honey (not sold in stores) and received a message that it had been handed to someone who came to my door.
I tried to contact them by email but they ignored me.
But ＄ they were 18, so I gave up. My relationship with amazon, which lasted for about 2 years, is ending after one scalpel. But there are some things that you can't buy in the store, but amazon has them.
So now I'm lucky enough to have an amazon fresh supermarket near me and they will deliver to me there and let me return it. I won't let them deliver to my house anymore.

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#114
  • Time is money
  • 2023/01/18 (Wed) 17:53
  • Report



You don't need what you don't want
It is also labor to return it

Poor people are poor in their thinking.

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#115

During my complaint in the chat room, Amazon told me to change to a more secure shipping address. They made it sound as if someone must have stolen from my house because the area around my house is not safe.

But I don't want to pay for something and not receive it, so I'm going to use Amazon Locker like Amazon Customer Service said.

Thank you M for your comment.

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#118
  • さっさと行動
  • 2023/01/18 (Wed) 23:18
  • Report

You live in an unsafe place with low degree natives living there, so use the Amazon locker.
Using one where you can stop by after work will save you from that kind of stress.

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#119
  • 昭和のおとっつぁん
  • 2023/01/19 (Thu) 09:05
  • Report

118
程度の低いネイバーと近所付き合いがあるのかい？
あれば友達になってれば何かと便利。

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#120

#114
何言ってるんだよ、住所見れば近所だと思うから届けてあげるという知恵回らない？面倒くさいならドアの前に置いておけばいい。此処で　やたら貧乏人がどうのこうのといってる奴、いつも口癖のように言うよね。
よっぽど金欠で汲々としてるんだろうなと逆に取るんだけど。幸せで金のある人はネガティブな言葉は言わないよ。

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