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Topic

Isn't Amazon's response terrible these days?

Problem / Need advice
#1
  • アマゾソ
  • mail
  • 2022/11/05 19:13

Isn't Amazon's response terrible these days?

Even if you return an item, you may not get the full amount back because it arrived at Amazon after the return period. They sent me an item that was not what I ordered and told me I had to buy it again because they couldn't send me the item I ordered. Or, they send you something you didn't order and you have to buy it back because they can't send you the item you ordered.

The previous one said, "We are sorry, we will send you a new one right away. We will send you a new one right away. Please use the one you have." But now it's like, "Sorry, we'll send you a new one right away.

Has the company policy changed or is it just me?

How about you?

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#92
  • 🍅
  • 2022/12/27 (Tue) 18:43
  • Report

86
I see more address labels directly affixed to products.
That's surprising for nothing.

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#93
  • アマゾソ
  • 2023/01/12 (Thu) 22:11
  • Report

I was screwed again. They said they handed it to the resident, but no one was home at the time. I called customer service and they said they delivered it to the correct address and would not refund me or do anything. I asked how they could hand-deliver it when no one was home and they unilaterally disconnected the chat with no response. 😤

Please be careful everyone. 😢

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#94
  • 昭和のおとっつぁん
  • 2023/01/14 (Sat) 08:32
  • Report

93 If it was hand-delivered to a resident, I would assume it would be signed by the recipient.

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#95
  • amazon customer
  • 2023/01/14 (Sat) 09:30
  • Report

The most secure and almost trouble free is
Sold by Amazon / Ships From Amazon / Free Return

The next most secure is
Sold by xxx / Ships From Amazon / Free Return
The dangerous ones are
Sold by xxx / Ships From xxx / -----

There are a few exceptions, but of course the risk increases as you move from top to bottom, while the price decreases. We recommend that you at least check the Free Return before purchasing.

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#96
  • 🍅
  • 2023/01/14 (Sat) 09:57
  • Report

Don't count on the status of the delivery.
More than 10 times it was shown as delivered in person but was left at the door.
Once, to my surprise, it was marked delivered, but nowhere to be found... Ended up being thrown on the second floor balcony.
I imagine they must have tossed the box from in front of the door on the first floor, which impressed me in a way.
My day job, throwing a cannonball ？.

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#97
  • うざいよ
  • 2023/01/14 (Sat) 11:49
  • Report

I wouldn't count on the status of the delivery. Yes ！ ！ ！
For my house, I get an email with a picture of the front door, which is perfect.
It's not just Amazon, everything I buy online is fine.

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#99
  • うざいよ
  • 2023/01/14 (Sat) 14:41
  • Report

I've been shopping at Amazonoso again, but I already got a
email saying my package has left the warehouse, so it will be delivered next Wednesday, and I have the Tracking number.

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#101
  • 日本語不自由？
  • 2023/01/14 (Sat) 19:04
  • Report

97

> I wouldn't count on the delivery status. Yes ！ ！ ！
In the case of my house, it's perfect because I get an email with a picture of the front door.

The first and second lines don't mesh.

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#102
  • 痴呆老人
  • 2023/01/17 (Tue) 14:50
  • Report

What I ordered from Amazon yesterday When I woke up this morning, I got an email that delivery was complete
The picture in front of my front door was taken at 4:51 AM 。。。。

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#103
  • うざいよ
  • 2023/01/17 (Tue) 15:06
  • Report

Also ordered from Amazon yesterday. When I woke up this morning, I got an email saying it had been delivered
The picture in front of my door was taken at 6:30am ！.

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#104
  • 🚛
  • 2023/01/17 (Tue) 16:21
  • Report

They delivered the other day when it was raining hard.
I was prepared to tip him, but I'm sorry I didn't run into him.

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#105
  • amazon customer
  • 2023/01/18 (Wed) 07:32
  • Report

Unfortunately, there are definitely some low-level delivery people out there. But, since amazon is the biggest company in terms of volume, it is easy for them to stand out.
Do you often make mistakes with mail? I've been checking my tracker and often don't see any DMs or other mail.
Going back to amazon, if you have too many problems, you might want to ask your company to send it to you if you are an employee, or use an amazon locker, although it may be troublesome.

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#106
  • 昭和のおとっつぁん
  • 2023/01/18 (Wed) 08:21
  • Report

102 103
Was the picture in front of the front door at 6:30 AM with the goods?

The delivery trucks seem to leave early in the morning. If it arrived early, it must be close to the delivery location and where you live.

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#108
  • 昭和のおとっつぁん
  • 2023/01/18 (Wed) 12:30
  • Report

↑ It's a picture of the front porch, so I was curious about the lazy text.

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#111

#105
I agree
because I was a victim, and it was only one victim, and my trust in Amazon has gone through the roof.
I ordered quality honey (not sold in stores) and received a message that it had been handed to someone who came to my door.
I tried to contact them by email but they ignored me.
But ＄ they were 18, so I gave up. My relationship with amazon, which lasted for about 2 years, is ending after one scalpel. But there are some things that you can't buy in the store, but amazon has them.
So now I'm lucky enough to have an amazon fresh supermarket near me and they will deliver to me there and let me return it. I won't let them deliver to my house anymore.

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#114
  • Time is money
  • 2023/01/18 (Wed) 17:53
  • Report



You don't need what you don't want
It is also labor to return it

Poor people are poor in their thinking.

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#115

During my complaint in the chat room, Amazon told me to change to a more secure shipping address. They made it sound as if someone must have stolen from my house because the area around my house is not safe.

But I don't want to pay for something and not receive it, so I'm going to use Amazon Locker like Amazon Customer Service said.

Thank you M for your comment.

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#118
  • さっさと行動
  • 2023/01/18 (Wed) 23:18
  • Report

You live in an unsafe place with low degree natives living there, so use the Amazon locker.
Using one where you can stop by after work will save you from that kind of stress.

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#119
  • 昭和のおとっつぁん
  • 2023/01/19 (Thu) 09:05
  • Report

118
程度の低いネイバーと近所付き合いがあるのかい？
あれば友達になってれば何かと便利。

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#120

#114
何言ってるんだよ、住所見れば近所だと思うから届けてあげるという知恵回らない？面倒くさいならドアの前に置いておけばいい。此処で　やたら貧乏人がどうのこうのといってる奴、いつも口癖のように言うよね。
よっぽど金欠で汲々としてるんだろうなと逆に取るんだけど。幸せで金のある人はネガティブな言葉は言わないよ。

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